What are your standard shipping costs?
Shipping is calculated based on the weight of a product. Shipping typically ranges from $12.95 - $24.95 for regular shipping, and $15.95 - $32.95 for express shipping in Australia. Some bulky products may have slightly higher rates than quoted here. Any orders $200.00 or more will receive free shipping anywhere in Australia. This will be sent out with standard post using a number of couriers, based on your location.
How do I track my order?
Once you have successfully completed your order through our website store, you will be sent a confirmation email which will include your order number along with details. Once dispatched, the tracking information will be sent to the email address on file and shown on your profile when you log into Skate Warehouse. Please contact us via email through the CONTACT US form or call (02) 4973 3011 should you need any additional information concerning your order.
Are there various shipping options?
We offer standard shipping using a number of couriers. If you require express shipping, this is offered at an additional cost using Australia Post Express.
How quickly will I receive my shipment once I place my order?
Orders are typically shipped out the day of your order, or the following day. Once dispatched, delivery times can range from 1 to 7 business days based on your location, potentially longer for addresses in New Zealand, or internationally. All packages are shipped from our warehouse located in Morisset, NSW.
Free shipping
Free shipping is only available on Australian domestic orders, when the order value is $200.00 AUD or more and is based on regular shipping. We do not offer free shipping on international orders.
Do you accept international shipping addresses?
We can ship to most countries around the world. Our website will detect your local currency and display the prices in your currency, which is typically based on the exchange rate at the time. You are able to select your currency from the dropdown menu at the top of the page. International shipping costs are calculated at checkout and are based on the items weight, with varying delivery times from country to country. We offer express postage only, as rates for express are similar to that of regular post. We endeavor to get your order as soon as possible, so we choose to post express.
If you would like more information about transit times, or questions about international orders, please reach out to us at info@skatewarehouse.com.au or use the contact us form.
Unfortunately we do not offer free shipping on any international orders.
International Orders:
International shipping costs are calculated at checkout based on the items weight. All international orders are sent with Australia Post and customers will receive tracking once the order has been dispatched.
If Import Duties, VAT/GST and Clearance Costs are charged on entry of your order into the destination country they are payable by the customer.
If you are unsure of these additional costs please contact your local Customs Department. Some countries have tax thresholds where the local customs do not collect taxes up to a certain amount. While some countries may charge a tariff on entry. If you are unsure, please contact your local customs department
To contact us, please use this link: CONTACT US