Returns and Exchanges
You've just received your brand new skates or some padding and you've found that it doesn't fit? No need to worry, we are more than happy to exchange this for you for the most appropriate size!
As long as you've let us know within 30 days of receiving your order, and it is sent back in it's original packing without any postage labels or tape, we will get your exchange under way so you can get back out skating as soon as possible.
Please get in contact with us within 30 days of your purchase. You can contact us by making an enquiry online, or giving us a call on (02) 4973 3011. You will be required to fill out an exchange form and sending it back with the product(s). Once received back in our shop, we will endeavour to process the exchange as soon as possible, but please allow 2-3 business days to process the exchange once the item has been received.
Change Of Mind
Unfortunately we don't provide exchanges or refunds for 'change of mind' purchases, gift cards, sale items or custom built skates.
Contact Us
For all enquiries about exchanges, please send us an email at info@skatewarehouse.com.au. To ensure your exchange is processed quickly and efficiently, please fill out the exchange form provided with all the details about your order and what you would like to exchange to. All the information about how and where to send your exchange is provided in this form.
Exchange Form
Click to access and fill out our returns and exchange form