Refunds & Returns Policy
At Skate Warehouse, your satisfaction is our main priority. We work hard to ensure that we have the best products available, so that you have can the best skating experience possible. Below you will find all the information you need to feel confident in your purchase from our online store. Please read our returns policy carefully to ensure a smooth and enjoyable shopping experience.
Returns:
1. Incorrect or defective product:
If your receive an item from Skate Warehouse that has been incorrectly sent, or is deemed to be defective, we will provide a return label to be sent back to us for replacement. The return is free of cost. Please contact us as soon as possible to start the return process. You have 60 days from the day of purchase to process the return.
2. Clearance Products:
All clearance items are considered final sales, unless the product is deemed defective, or received not as listed on our website. These items cannot be returned or exchanged, so please select these products carefully.
Clearance items only apply to those listed with a clearance tag on our website.
3. Change of Mind:
If you change your mind and would like to return a product for store credit, you are welcome to do so. There is a flat rate of $11.95 AUD for a return, which a label will be sent to you via email to print.
Please note: For all returns, they must be sent back to Skate Warehouse in the same condition that it was received, unworn & unused, with tags, and in original packaging. Please do not apply return labels, or tape, directly to the box the product comes in. It is important to either wrap the product, or place in a box to be returned safely., then apply the return label.
4. Shipping Costs
Shipping costs are only refunded in the event an order is not shipped and the entire order is refunded, due to cancellation or an order cannot be fulfilled.
5. Exchange
You've just received one of our wonderful products and you've found that it doesn't fit? No need to worry, we are more than happy to exchange this for you for the most appropriate size!
As long as you've let us know within 60 days of receiving your order, we can provide you with a prepaid shipping label to return the product for exchange of size.
6. Local Drop Off
For any returns and exchange requests, we also accept in store returns. Please contact us ahead of time to ensure a staff member is available to process the return for you. Returns and exchanges are available Thursday and Friday 11am to 4pm, or by request.
7. Refunds
In the case a refund is approved, Skate Warehouse will provide a refund back to the original payment method used to place the order online. Refunds may take up to 10 days to be received back into your account.
For all returns and exchanges enquiries:
You will be required to fill out an exchange form and sending it back with the product(s). Once received back in our shop, we will endeavour to process the exchange as soon as possible.
Contact Us
For all enquiries about exchanges, please send us an email at info@skatewarehouse.com.au. To ensure your exchange is processed quickly and efficiently, please fill out the exchange form provided with all the details about your order and what you would like to exchange to. All the information about how and where to send your exchange is provided in this form.
Exchange Form
Click to access and fill out our returns and exchange form
Warranties/Defects
If a product is deemed to be defective and is within the warranty period, Skate Warehouse will either repair or replace the product for you. If you believe a product is defective, please contact us immediately and we will arrange for the product to be returned to us.
You will be required to fill out a returns form, which can be located above, to send through to us via email at info@skatewarehouse.com.au with pictures and tag numbers of the product. Once approved, we will arrange a return label for the product to be returned to us to be either repaired or replaced. A return label will be supplied free of cost for all warranty/defective products.
Skate Warehouse staff are here to help. If you have any questions about our returns, exchanges, or warranty process, please contact us at info@skatewarehouse.com.au or call on (02) 4973 3011.